Разработчики: | NICE Systems |
Технологии: | Call-центры |
NICE Perform 3.2 Quality Management
Решение NICE Perform 3.2 Quality Management по управлению качеством обслуживания позволяет записывать разговоры и действия сотрудников в контактном центре и оценивать их по специальной методике, разработанной банковской службой оценки качества. В частности, у служб, контролирующих качество обслуживания, появилась возможность для более оперативной реакции, включая обучение сотрудников контактного центра в случае выявления отклонения от стандартов обслуживания. Кроме того, повышенная отказоустойчивость решения позволяет избежать потери критически важной информации.
Заказчик ![]() | Интегратор ![]() | Год ![]() | Проект ![]() |
---|---|---|---|
- Ренессанс Кредит | Дата Интегрэйшн Софтвер (Data Integration Software) | 2011.08 | ![]() |
Подрядчики-лидеры по количеству проектов
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Данные не найдены
Распределение вендоров по количеству проектов внедрений (систем, проектов) с учётом партнёров
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Данные не найдены
Распределение систем по количеству проектов, не включая партнерские решения
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